We’re Here to Help
Thank you for contacting HH Nalia. We appreciate your business and look forward to responding upon the submission of your request. We respond in 24–48 business hours.
Order Status / Tracking
Tracking is emailed once your order ships.
Standard shipping timeframe: 5–10 business days (not including weekends/holidays).
If it’s been more than 10 business days, submit the form below and select ‘Order Status’.
Returns / Exchanges
Returns are accepted for store credit only.
Items must be unworn and in original condition.
Return window: 14 days from delivery.
To request a return, select ‘Return/Store Credit’ in the form.
Damaged / Wrong Item
If your item arrived damaged or incorrect, submit the form and include photos.
We’ll make it right.
Address Changes
If you need to change your address, contact us ASAP. If the order has already shipped, we may not be able to update it.
Wholesale / Collabs
For partnerships, include your org/brand, quantity, timeline, and budget.